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Terms of Service

Last Updated: January 1, 2025

These Terms of Service (hereinafter "Terms") define the conditions for using the services (hereinafter "Service") provided by AITracer (hereinafter "the Company"). Please read these Terms carefully before using the Service.

Article 1 (Application)

  1. These Terms apply to all relationships between you and the Company regarding the use of the Service.
  2. Any individual rules or additional provisions separately established by the Company regarding the Service shall constitute part of these Terms.
  3. If these Terms conflict with individual provisions, the individual provisions shall prevail.

Article 2 (Definitions)

The definitions of terms used in these Terms are as follows.

  1. "Service" means the AI/LLM application monitoring service "AITracer" provided by the Company and all related services.
  2. "Customer" means an individual or corporation that uses the Service after agreeing to these Terms.
  3. "Account" means the information and authentication credentials registered by the Customer to use the Service.
  4. "Content" means data, text, and information sent, stored, or processed by the Customer through the Service.

Article 3 (Account Registration)

  1. Those who wish to use the Service shall register an account using the method prescribed by the Company.
  2. Customers shall provide true, accurate, and complete information and keep it up to date at all times.
  3. The Company may refuse account registration in the following cases:
    • When false information is provided
    • When there is a history of violating these Terms
    • When the Company otherwise deems it inappropriate

Article 4 (Account Management)

  1. Customers shall manage their account information (including passwords) at their own responsibility.
  2. Customers shall not allow third parties to use their accounts, nor lend, transfer, or sell them.
  3. The Customer shall be responsible for any damage caused by inadequate management of account information, errors in use, or use by third parties, and the Company shall bear no responsibility.
  4. If account information is leaked to a third party, or if there is a possibility of such leakage, the Customer shall immediately notify the Company.

Article 5 (Service Fees and Payment)

  1. Service fees shall be in accordance with the fee schedule separately determined by the Company.
  2. Customers shall pay service fees using the payment method designated by the Company.
  3. In case of late payment, Customers shall pay late payment damages at an annual rate of 14.6%.
  4. Service fees once paid will not be refunded for any reason.

Article 6 (Prohibited Activities)

Customers shall not engage in the following activities when using the Service.

  1. Activities that violate laws or public order and morals
  2. Activities related to criminal acts
  3. Activities that infringe on intellectual property rights, portrait rights, privacy, honor, or other rights or interests of the Company or third parties
  4. Activities that destroy or interfere with the functionality of the Service's servers or networks
  5. Activities that may interfere with the operation of the Service
  6. Activities that collect or accumulate personal information about other customers
  7. Activities that impersonate other customers
  8. Activities that directly or indirectly provide benefits to antisocial forces in connection with the Service
  9. Activities that create or distribute malicious programs or malware using the Service
  10. Activities such as reverse engineering, decompiling, or disassembling the Service
  11. Activities that provide the Service to third parties for commercial purposes without explicit permission from the Company
  12. Other activities that the Company deems inappropriate

Article 7 (Suspension of Service)

  1. The Company may suspend or interrupt all or part of the Service without prior notice to Customers if it determines that any of the following circumstances exist:
    • When performing maintenance or updates on the systems related to the Service
    • When provision of the Service becomes difficult due to force majeure such as earthquakes, lightning, fire, power outages, natural disasters, or virus outbreaks
    • When systems or communication lines are stopped due to an accident
    • When the Company otherwise determines that provision of the Service is difficult
  2. The Company shall not be responsible for any damage suffered by Customers or third parties due to suspension or interruption of the Service.

Article 8 (Intellectual Property Rights)

  1. All intellectual property rights related to the Service belong to the Company or those who have granted licenses to the Company.
  2. Customers do not acquire the Company's intellectual property rights by using the Service.
  3. Intellectual property rights related to Content sent by Customers through the Service belong to the Customer. However, the Company may use such Content to the extent necessary for providing and improving the Service.

Article 9 (Customer Data)

  1. Ownership of Customer Content belongs to the Customer.
  2. The Company accesses Customer Content only to the extent necessary for providing the Service.
  3. The Company will not disclose Customer Content to third parties without the Customer's explicit consent. However, this does not apply when required by law.
  4. Customers shall back up their Content at their own responsibility.

Article 10 (Disclaimer)

  1. The Company does not explicitly or implicitly guarantee that the Service is free from factual or legal defects (including defects related to safety, reliability, accuracy, completeness, effectiveness, fitness for a particular purpose, security, errors, bugs, or infringement of rights).
  2. The Company shall not be responsible for any damage to Customers caused by the Service, except in cases of intentional or gross negligence by the Company.
  3. Even if the Company's liability is recognized, the scope of damages to be compensated by the Company shall be limited to the total amount of service fees paid by the Customer to the Company in the most recent 12 months.

Article 11 (Changes to Service Content)

  1. The Company may change the content of the Service or discontinue provision of the Service without prior notice to Customers.
  2. The Company shall not be responsible for any damage to Customers caused by such changes.

Article 12 (Changes to Terms of Service)

  1. The Company may change these Terms at any time without notice to Customers if deemed necessary.
  2. The amended Terms of Service shall take effect when posted on the Company's website.
  3. If a Customer continues to use the Service after the Terms are changed, they shall be deemed to have agreed to the amended Terms of Service.

Article 13 (Notices)

  1. Notices from the Company to Customers shall be made by posting on the Service, sending emails, or other methods the Company deems appropriate.
  2. Notices by email shall be deemed to have been received when the Company sends them to the Customer's registered email address.

Article 14 (Prohibition of Assignment of Rights and Obligations)

Customers may not assign or pledge rights or obligations under these Terms to third parties without prior written consent from the Company.

Article 15 (Severability)

Even if any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions shall remain valid and enforceable.

Article 16 (Governing Law and Jurisdiction)

  1. These Terms shall be interpreted in accordance with the laws of Japan.
  2. In the event of a dispute regarding the Service, the Tokyo District Court shall be the exclusive court of first instance.

Article 17 (Contact Us)

For questions or inquiries regarding these Terms, please contact us at the following.

AITracer Operations
Email: support@aitracer.co
Contact Form: https://aitracer.co/en/contact/

End of Terms